At FlashnFun.com, we offer both digital products and print-on-demand physical items (fulfilled by Printful). Our refund and return policy differs based on the product type.
Digital Products
- All sales of digital downloads (e.g., e-books, memes, infographics, trivia packs) are final and non-refundable.
- Once purchased, digital items cannot be cancelled, refunded, or exchanged.
- If you experience technical issues accessing your file, please contact us at support@flashnfun.com and we’ll assist promptly.
Print-on-Demand Products (via Printful)
For physical items (such as t-shirts, mugs, posters, etc.) fulfilled by Printful:
- Refunds or replacements are available only for defective, damaged, or misprinted items.
- Claims must be submitted within 30 days of product receipt.
- To initiate a claim, please email support@flashnfun.com with:
- Your order number
- Photos of the issue
- A brief description of the problem
- Please note: We cannot accept returns or refunds for buyer’s remorse (e.g., ordering the wrong size, wrong color choice, or changing your mind).
- Do not return items directly to Printful or FlashnFun.com unless specifically instructed.
Exchange
- Digital products cannot be exchanged.
- For physical items, exchanges are only possible if the product is defective or incorrect.
Shipping & Returns
- In most cases, returns will not be required. If a return is necessary, we will provide instructions.
- If a return is approved, return shipping costs are the responsibility of the customer, unless the item is defective.
- We recommend using a trackable shipping method for any approved returns.
Need Help?
If you have any questions about refunds, returns, or product issues, please contact us at:
📧 support@flashnfun.com