Last updated: 15 October 2026
This policy applies to all orders placed at flashnfun.com, whether you are ordering from India or anywhere else in the world. Digital downloads are available worldwide. Printed (physical) products are delivered to India and to most countries worldwide (see our Shipping Policy).
1. Order Cancellation
- Digital products (e-books, downloadable art, etc.): Orders cannot be cancelled or refunded once the order is confirmed and the download is available, as access is provided instantly.
- Physical products (t-shirts, mugs, wall art prints, etc.): Orders may be cancelled within 1 hour of placing the order, provided production has not begun. After this window, or once production has started, cancellation is not possible because every item is made to order.
- If a cancellation is accepted, a full refund will be issued to the original payment method within 7–10 business days.
2. Returns & Replacements
- Digital products: Returns are not accepted unless the file is defective, corrupted, or not as described. In such cases, please report the issue within 7 days of delivery and we will provide a replacement file or a refund.
- Physical products: A replacement or refund is available only if:
- the item is defective, damaged, misprinted, or not as described; or
- the wrong product is received.
- Any such issue must be reported within 30 days of delivery, with supporting photographs for our inspection.
- If a package is lost in transit, please contact us within 30 days after the estimated delivery date (see our Shipping Policy).
3. Non-returnable Items
- Personalised or print-on-demand (POD) physical products cannot be cancelled, returned, or exchanged once production has started, except in the case of defects, damage, or fulfilment errors.
- Because items are made to order, we do not accept returns or exchanges for a change of mind or for an incorrect size or colour selected by the customer.
- We do not accept returns for items that are undeliverable because of an incorrect or incomplete address, or that are refused or left uncollected by the customer, including shipments refused because of customs duties or taxes (see our Shipping Policy).
4. Refunds
- Approved refunds for both digital and physical products will be processed to the original payment method within 7–10 business days of approval. Your bank or payment provider may take additional time to show the refund in your account.
- Orders paid through PayPal, or in a currency other than Indian rupees, are refunded in the original currency of payment. The amount you receive in your own currency may vary slightly depending on the exchange rate applied by PayPal or your bank.
- Customs duties, import taxes, and similar charges are collected by the customs authorities or the courier, not by FlashnFun, and are not refunded by us.
- No refund is provided for digital orders after delivery (except as stated in section 2), or for physical orders that have entered production (except for defects, damage, or fulfilment errors).
5. General Terms
- All return, replacement, or refund requests must be made by contacting our support team at support@flashnfun.com with your order number, a description of the issue, and photographs (as required).
- For orders delivered in India, this policy is in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. For orders delivered elsewhere, it does not limit any rights you may have under the consumer protection laws of your country.
More Details
We’re Here to Help with Any Issues!
We want you to love every purchase from FlashnFun. If something’s not quite right, we’re ready to make it right as quickly as possible.
How to Start a Return or Refund
- Contact Us. Email us at support@flashnfun.com with your order number and a brief description of the issue. Don’t forget to include photos if your item is damaged or incorrect.
- We Review Your Request. Our support team will confirm we have all the details needed and let you know the next steps within 1 business day.
- Approval & Resolution. We’ll review the case and get back to you within 3–5 business days with an approval or a helpful reply. If approved, we’ll either send you a replacement or process your refund to your original payment method within 7–10 business days.
- Receive Your Resolution. Replacement items will be shipped promptly with tracking details (replacement digital files are sent by email). Refunds will be confirmed by email when processed.